Compliance

1. content, purpose and objectives of the guidelines

Münsterland J. Lülf GmbH sees itself as a medium-sized company integrated into the structures of the Münsterland region, which produces and sells valuable and healthy food.

Münsterland J. Lülf GmbH offers optimal benefits with its products and services. Münsterland J. Lülf GmbH has committed itself and its shareholders to profit-oriented action. This should serve to create and expand the company's efficiency and growth.

The guidelines formulate the common values and principles of the company Münsterland J. Lülf GmbH. The formulation of these guidelines is linked to the standards for ethical behavior, which apply without restriction to the management as well as to every employee at Münsterland J. Lülf. Violations of labor law will be punished accordingly.

Münsterland J. Lülf GmbH considers itself responsible for ensuring responsible corporate trade throughout the entire supply chain and in all other business relationships. The company is committed to complying with the OECD Due Diligence Guidance for Responsible Business Conduct and the OECD Due Diligence Guidance for Multinational Enterprises.

2. scope of application

The guidelines apply to all persons who are in a direct employment relationship with Münsterland J. Lülf such as, among others:

• Managing Director
• Authorized signatories
• Team and department manager
• Employees

Managers have a particular responsibility here to internalize the guidelines and set an example. Respect and consideration for leadership positions are essential behaviours for a regulated organization.

3. respect for social norms and compliance with laws

In conducting its business, Münsterland J. Lülf GmbH not only complies with the applicable laws, but also observes social rules and norms as well as cultural characteristics with respect and courtesy. Every employee is aware that failure to observe social norms or cultural peculiarities is a violation of the principles of equality and equal rights and damages the reputation of Münsterland J. Lülf GmbH.

4. unfair business practices, gifts and other benefits

Münsterland J. Lülf GmbH does not tolerate any form of acceptance of advantages, granting of advantages, bribery or corruption. Even actions that are aimed at initiating business with unfair means violate the guidelines.

5. dealing with customers

Münsterland J. Lülf GmbH understands and treats customers as partners, as customers are the basis of economic trade. Our aim is to fulfill customer wishes effectively and in the interests of the customer. Accordingly, the employees of Münsterland J. Lülf GmbH approach every customer politely, openly, respectfully and with a recognizable interest in their concerns.

6. dealing with suppliers and forwarding agents

Münsterland J. Lülf GmbH also sees itself as a partner in cooperation with suppliers and forwarding agents. Respect and courtesy, as well as recognizable interest in the concerns of suppliers and forwarders are a valuable asset.

7. dealing with employees and social partners

Even in everyday working life, respect for colleagues and fellow human beings is the top priority in every situation. Münsterland J. Lülf GmbH does not tolerate any form of discrimination against employees of its own company or customers or business partners, be it on the basis of age, gender, appearance, ethnic origin, disability, religion, sexual orientation, political stance or trade union involvement.

Harassment, insults, intimidation, threats and discrimination will be prosecuted and punished without exception. Münsterland J. Lülf GmbH will work together with the democratically legitimized employee representatives in an open and trusting manner, always engaging in constructive dialogue and striving for a fair balance of interests. In line with the food safety culture and the needs of the employees, a „grievance box“ has been installed at the gate. This allows employees to contact the food safety culture team / management anonymously.

The professional development of employees is a particular concern and in the interests of both employees and Münsterland J. Lülf GmbH. Münsterland J. Lülf GmbH demands and expects interest and commitment from its employees in professional development and will also support this in a meaningful way.

8. working conditions

Safety in general and the prevention of accidents at work are top priorities at Münsterland J. Lülf GmbH.

Münsterland J. Lülf GmbH is committed to complying with applicable law and to maintaining and promoting the health, well-being and safety of our employees, contractors, temporary workers and visitors. This includes occupational health and safety, fire protection, working conditions, human rights and employee rights.

All processes are monitored by means of hazard identification and risk assessment with the aim of continuously improving health and safety measures.

9. quality

The consistently high quality of our products and services is the basis of our company's success.

State-of-the-art manufacturing processes and production facilities guarantee the competent processing of high-quality raw materials into high-quality food products for retailers and end consumers.

Exemplary production expertise, high, constantly evolving quality standards, a high level of innovation and, last but not least, entrepreneurial flexibility characterize the continuous development of the company and its products. The highly motivated and well-trained employees in all departments of the company play a decisive role in this.

The constant guarantee of quality standards and the permanent work on improving quality and the quality awareness of all employees is a management task, but also the task of every employee.

10. quality management

The application of our hygiene standards and our HACCP system ensure that all quality, food safety and hygiene-related organizational, commercial and technical activities are planned, controlled and monitored in order to meet internal and external requirements. Compliance with product requirements (including product safety, product quality, product legality, procedures and specifications) is the benchmark and basis for the process and quality assurance. For this reason, the company is certified in accordance with the IFS Food Standard. The same applies to the ethnic requirements of customers, such as Kosher or Halal certified products.

11 Environment and sustainability

In addition to the consumption of resources such as energy and water, our main environmentally relevant activities are the production-related generation of emissions, waste water and waste as well as the transport of our products to the customer, whereby we reduce the impact on the environment by optimizing our internal material cycles.

Our goal is to,

• to manufacture our products in a safe, high-quality and environmentally friendly manner.
• operate our plants in such a way as to avoid environmental pollution and hazards for the public and the environment.
• to use energy, water and raw materials sparingly, paying particular attention to material cycles.

We also see it as our responsibility to protect the environment and fair trade by increasingly using sustainably grown and certified raw materials. For this reason, the company is Rainforest Alliance, Fair Trade and BIO certified.

12. anonymous reporting channel according to the digital whistleblower law

Münsterland J. Lülf GmbH strives to maintain a transparent business climate and high business ethics. We value the safety and respect of everyone affected by our business. Therefore, we offer an anonymous whistleblower channel through which anyone can report misconduct on our part - activities that are not in line with our values, ethical principles and Supplier Code of Conduct.

When can I use the whistleblower service?

Our whistleblower service is an early warning system for risk mitigation. It is an important tool to promote high ethical standards and maintain the trust of customers and the public in us. First and foremost, we encourage you to contact your business partner at Münsterland or a manager responsible for the issue you wish to report. If you feel that you cannot be open with your information, we offer you the opportunity to report your concern anonymously.

You do not need proof of your suspicions, but all reports must be made in good faith.

Please note that this service is not intended for customer and consumer feedback on products and services.

We encourage Münsterland employees to use the internal whistleblower channel first and foremost.

Your message will be treated securely and confidentially.

How do I submit an anonymous report?

You can send your message easily and securely by following the link below.

https://muensterland-milch.whistleblower-system.de

You will then receive all the necessary information and explanations within the digital whistleblowing system.